Privacy Policy

Coral Med ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, contact our office, or communicate with us by phone or text message.

Information We Collect

We may collect the following types of information:

• Contact information you provide, such as your name, phone number, email address, and reason for contact.
• Appointment and scheduling information.
• Information you submit through forms on our website.
• Mobile phone numbers you provide for the purpose of receiving text messages from our office.
• Standard website analytics data, such as pages visited, browser type, and approximate location.

Protected health information (PHI) collected during your medical care is governed by HIPAA and our separate Notice of Privacy Practices, which is available at our office.

How We Use Your Information

• To respond to your inquiries and schedule appointments.
• To send appointment reminders, confirmations, and follow-up communications.
• To send transactional and informational text messages you have opted in to receive.
• To improve our website and the services we offer.
• To comply with legal, regulatory, and healthcare obligations.

SMS / Text Messaging

When you provide your mobile phone number to Coral Med, either through our website forms, in our office, or by calling us, you may receive text messages related to your care, including appointment reminders, scheduling confirmations, prescription notifications, billing notices, and other office communications.

• Consent: By providing your mobile number, you consent to receive SMS messages from Coral Med. Consent is not a condition of receiving medical care.
• Message frequency: Message frequency varies based on your interactions with our office.
• Message and data rates: Standard message and data rates may apply, depending on your mobile carrier and plan.
• Opt out: You can opt out at any time by replying STOP to any message. After you opt out, you will receive a confirmation message and will no longer receive SMS messages from us.
• Help: Reply HELP to any message, or call us at (714) 847-6545, for assistance.
• Carriers: Carriers are not liable for delayed or undelivered messages.

Mobile phone numbers and SMS opt-in information are never sold, rented, or shared with third parties or affiliates for marketing purposes. We only share this information with service providers who help us deliver text messages on our behalf, and only as necessary to provide the messaging service.

How We Share Information

We do not sell your personal information. We may share information with trusted service providers (such as our scheduling, communications, EHR, and analytics vendors) who are contractually required to protect your information and use it only to provide services to us. We may also disclose information when required by law or to protect the rights, safety, or property of Coral Med, our patients, or others.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information you share with us. However, no method of transmission over the internet or electronic storage is fully secure, and we cannot guarantee absolute security.

Your Choices

You can update the contact information we have for you, opt out of SMS messages by replying STOP, or request that we delete information we have collected through our website by contacting our office.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children online. Information about minor patients is provided by a parent or legal guardian as part of their care.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was most recently revised.

Contact Us

If you have any questions about this Privacy Policy or our information practices, please contact us: